Admission Prices and Policy

Court Fees

Special Sessions

Season Tickets
(No Leisure Card Reductions) 

Room Hire Fees

User Pass

A Stadium user pass card is issued in March for the duration of one year (April to March), which entitles the user access to the track and other ancillary services e.g. Changing rooms and social areas, except when an outdoor event is taking place, or at the Duty Officer’s discretion. The user has the option of either purchasing an annual pass card, or if preferred a daily ticket.

A Stadium pass card may be purchased on a yearly or daily basis from reception.

Admission Policy/Guidelines

• No cans of any kind are to be taken into the Sports Hall.

• No chewing gum

• Ensure you are in possession of a valid receipt, showing payment for the court you are using, random checks may be made anytime by Duty staff.

• Please ask Reception if you would like to use the indoor running straight outside of normal club times

• Do not wear shoes of any kind that may leave black marks on the floor.

• Where changeovers of equipment are necessary, they will commence immediately at the start of your booking time, which is normally on the half hour. The changeover will be completed as quickly as possible after the start of the session.

• No allowance can be made for any playing time lost due to changeovers, but play will not be interrupted before the end of the session.

• Equipment changes are always kept to a minimum, but are sometimes unavoidable if the Stadium is to maximise usage of facilities.

• Do not enter the Hall before your booking starts

• No football of any kind to be played in the indoor running track.

• Please turn off your mobile phone whilst in the Main Hall

• Please use the lockers provided to store your bags and valuables (lockers take a £1 coin).

Conditions of Hire

THE HIRER

The venue can be hired by anyone aged 18 years or over at the time an application is made for hire of the facilities.  The person signing the venue booking form is responsible for the payment of the booking fee and must ensure the good conduct of everyone attending the event.  It is a condition of the hire agreement that the hirer must be in attendance throughout the booked period. In the event of the hirer not being available due to a sudden emergency i.e. illness, the booking can be transferred to another person with the prior approval of the Stadium Manager, providing the nominated person is 18 years or over on the date the facility is hired.  The Stadium Manager reserves the right to ask for proof of age.

CASUAL BOOKINGS

Leisure card holders  

A leisure card holder may book seven days-ahead i.e. Monday to Monday, and must quote their leisure card number each time they make a booking. All Users must produce their card when arriving to take up their booking.

Leisure card holders may pay for their casual booking at the time they are due to play, and when they arrive at the venue they must produce their leisure card each time in order to obtain any discount due. Under no circumstances can a leisure card holder allow someone else to use their card for booking purposes, and each time they make a booking the card holder must attend in person.

Cancellation 

If less than 48 hours notice of a cancellation is given, the hirer will not be entitled to a credit or refund. If a court is cancelled more than 48 hours in advance of the booking and payment has been made, the hirer will receive a full credit only for another booking.

Non Leisure Card Holders

Non leisure card holders can also make a casual booking seven days ahead i.e.  Monday to Monday, but must pay for their booking at least 48 hours before the time they are due to play. If for any reason the booking fee is not paid by the due date and time, the booking will be automatically re-let without further notification to the hirer.

Cancellation

If more than 48 hours notice of a cancellation is given a credit or refund will be given at the discretion of the Stadium Manager. If a court is cancelled less than 48 hours in advance of the booking, the hirer will not be entitled to a credit or refund.

For more information on the benefits of the Bedford Leisure Card, please call (01234) 350300 or visit the Bedford Leisure Card webpage.

BLOCK BOOKINGS

An application for a block booking will be considered on a twice-yearly basis from 1st April to 30th September and from 1st October to 31st March. All existing block booking customers will be sent a standard venue booking form approximately 4-6 weeks before the start of a new block-booking period together with a letter informing them of the date the application is to be returned to the venue. Following the deadline all applications will be considered on first come first served basis and no guarantee can be given that the applicants preferred dates/times shall be approved. All applications are subject to availability and in accordance with the stadiums current programming policies.

HOW DO I PAY FOR MY BLOCK BOOKINGS?

Regular hirers of the facilities will be invoiced monthly and must pay for their bookings in advance. I.e. An invoice will be sent towards the end of each month for all bookings made in the following month. Payment must be made by the due date, which is normally the hirer's first date of the current month's bookings. The Manager reserves the right to vary the methods of payment and when this happens the customer will be notified in advance by letter. 

WHAT HAPPENS IF I CANCEL MY BLOCK BOOKINGS?

A regular booking of the facilities is only approved by the Manager upon condition that the hirer does not cancel any of the dates booked unless there are exceptional reasons i.e.  Bank Holidays, or if the venue requires use of the facility for a major athletics event or other similar happening. If the hirer wishes to cancel an individual date from their booking they can do so at anytime providing at least 7 days notice is given and notification must be made in writing stating the reason for the cancellation. All payments due must be made in full if the hirer decides to terminate their booking.

OCCASIONAL BOOKINGS

An occasional or one off booking can be made more than seven (7) days in advance, subject to the date/s and times being available. Applications of this type are normally accepted for meetings, conferences, social events or one off sporting events etc. For each application made a venue booking form must be completed.  Occasional bookings will normally be approved up to twelve (12) months in advance from the date the application is made. Any bookings taken after this period will be at the discretion of the Stadium Manager. 

The Stadium Manager reserves the right to cancel any booking in the event of an application being received for a major athletics event. If this occurs we shall confirm the cancellation as soon as possible stating the reason for the cancellation. Any payment made by the hirer will be refunded and /or every effort will be made to change the dates/times to the satisfaction of the hirer.

HOW DO I PAY FOR MY OCCASIONAL BOOKING? 

Upon receipt of an application form the applicant will be contacted to confirm their exact requirements including all costs. All hirers of occasional bookings with the exception of social bookings will be sent an invoice immediately after the event and payments must be made by the due date. All persons making a booking for a social function (with the exception of children's birthday parties at weekends) must pay 50% of the venue hire at the time of the booking and an invoice for the remainder will be sent immediately after the booking. Payment for children's parties must be paid in full at the time the booking is made. All payments must be made by the due date and can be made either by cheque visa or cash directly to the reception at the Athletic Stadium. All cheques must be made payable to Bedford Borough Council.  An Important consideration: Do not announce an event or issue tickets and/or expend any money and/or make any arrangements or commitments until you receive actual confirmation of your booking and you have received your booking conditions.

WHAT HAPPENS IF I CANCEL MY OCCASIONAL BOOKING

If an occasional booking for a social event is cancelled less than 2 weeks before the booked date the deposit paid will only be refunded if the facility is re-let. For all other occasional bookings cancelled after the booking has been confirmed the Stadium Manager reserves the right to levy an administration charge of £25 for each booking made. 

CAN DSD LEISURE CANCEL MY BOOKING?

Bookings are accepted on condition that, should the venue be required for council, civic or parliamentary purposes or an emergency, the venue will if possible transfer the booking to another venue or an alternative date at the same cost as your original booking. If this is not possible, the venue may, at its discretion, cancel the booking and notify the hirer of the reason(s). In this instance a full refund of any monies paid will be made.

The venue reserves the right to cancel a booking at any time. The cancellation will be confirmed in writing as soon as possible, with the reasons for the cancellation.  The venue at its discretion may refund part or all of the monies paid by the hirer. The venue will not be liable to the hirer for any costs incurred by such a cancellation.

PERIOD OF USE

All persons must vacate the venue by the time specified on  their venue booking form. If  the hirer's  event finishes later than the time stated on  the booking form,  the Stadium Manager reserves the right to charge an additional cost at the current rates of hire.  

You must not leave property or equipment at the venue either prior to or after your event without the Manager's permission.

If property or equipment is left at the venue without permission, the items remaining may incur storage charges. You will be required to pay the venue the additional costs on demand.

COMPLAINTS OF SERVICE

In the event of a customer complaint about the standard of service provided by the venue, the problem must be taken up immediately with the Duty Officer during the time of the booking.  In the event of a complaint arising after the event the hirer must contact the Stadium Manager either by telephone or in writing within a reasonable period of time. E.g. 0-5 days

HEALTH & SAFETY

The Stadium management has the duty of care for everyone using the venues facilities and our team make every effort to ensure your visit is both safe and enjoyable. If during your visit you see a safety hazard please report it immediately to a member of staff on duty

CUSTOMER SATISFACTION

If for any reason you are not completely satisfied with the service you have received when visiting “Your Stadium” – please speak to either the Duty Receptionist or Duty Officer, or if you prefer the Stadium Manager.

Produced by the IT Unit
Economic Development and Regeneration Group